How It Works

Our rental term periods are either 4 days or 7 days. if you need to do a longer rental due to travel dates, etc, please get in touch, we can usually extend your rental up to about two weeks, depending on availability.

The textile industry is one of the biggest polluters on the planet, yet as consumers we are constantly pressured to buy more and more, contributing to the wasteful cycle of fast-fashion. The average North American throws away up to 80lbs of clothing per year! How many times have you bought an expensive dress only to wear it once and then watch as it collects dust and takes up space in your overstuffed closet-graveyard of parties-past? On the other hand we all crave variety, and by the time your next event comes around chances are you won't want to wear that same dress again.

Renting offers women an alternative way to access these one-wear pieces. By sharing and re-using each dress, we consume less and spend less but have access to more variety. It's a win-win for our wallets and the environment, and we strongly believe it to be the future direction of the fashion industry. 

Yes! Plans change, we get it, and we're pretty flexible about it. You may cancel or change to a different dress (as long as it's available) right up to the 1st day of your booking. For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. Please note that store credit applies only to further rentals and cannot be used for sale items purchases.

Bummer! We'll always give you as much fit info as possible on the dress so this doesn't happen, however if it does let us know right away and we'll do our best to get another size or replacement dress out to you in time. If this isn't possible you may choose between store credit or a refund for the rental, as long as it is posted back to us unworn within 24 hours. Please note that we cannot refund shipping / courier fees.

Sadly no.

All the time! Keep an eye on our instagram @thegoldenroomrentals where we post the new arrivals first!

We buy our dresses from you and from wholesale directly from the designer or brand.
Our lines primarily come from LA, Australia, the UK and of course Canada!

Absolutely! Submit your items for an online quote at info@thegoldenroom.com. Our buyers will provide you with an estimate for your pieces based on condition, desirability, and market rate. Estimate is subject to change based on an in-person evaluation.

No probs, we can usually accommodate extended bookings, subject to dress availability. Get in touch for a quote!

Late fees are charged at $20 per day up to 5 days, at which time you will be charged the full retail price of the dress (in addition to your pre-paid rental fee). If you don't think you'll be able to return your dress on time you can add on an extra day for $10 at the time of booking. For dresses being mailed back, late fees will only be charged if the dress is postmarked at a later date than agreed upon, you will not be charged for any delays due to the carrier / shipping company.

It happens, we understand, and most issues can be fixed. Any damages will be charged for any minor repairs needed upon return of the dress. The Golden Room reserves the right to determine whether damages are severe enough to be charged for the full retail value.
If the dress is lost during your rental period or returned damaged beyond repair The Golden Room reserves the right to charge the full retail value of the dress.

Within BC 2-way shipping or 2-way courier is $25. For all other provinces 2-way shipping with a pre-paid return envelope is $35.

No! Check back as we plan to grow this in come 2021.